Guest Privacy Policy

Effective Date: 30/06/2026

Swift Property Group Management Ltd ("we", "our", "us") is committed to protecting the privacy of our guests and handling personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Swift Property Group Management Ltd provides serviced accommodation management services on behalf of property owners.
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Email: info@swiftpropertygroup.co.uk

2. Information We Collect

We may collect and process the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Home address (where provided)

  • Booking details

  • Number and names of guests

  • Vehicle registration details (where applicable)

  • Identification documents where required for verification

  • Communications between you and us

  • Payment information (processed securely by the relevant booking platform or payment provider)

3. How We Use Your Information

We use your personal information to:

  • Manage and administer your booking.

  • Verify guest identity where required.

  • Communicate with you before, during and after your stay.

  • Provide customer support.

  • Comply with legal and regulatory obligations.

  • Prevent fraud and protect our properties.

  • Improve our services.

We do not sell or share your personal information for marketing purposes.

4. Legal Basis for Processing

We process your personal data where necessary to:

  • Perform our contract with you.

  • Comply with legal obligations.

  • Protect our legitimate business interests, including property management, security, fraud prevention and customer service.

5. Sharing Your Information

We may share your information where necessary with:

  • Property owners.

  • Booking platforms (such as Airbnb and Booking.com).

  • Our property management software providers.

  • Payment providers.

  • Government authorities or law enforcement where required by law.

We only share the information necessary for the relevant purpose.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Access to guest information is limited to authorised personnel and trusted service providers who require it to deliver our services.

7. Data Retention

We retain guest information for as long as is reasonably necessary to:

  • Manage current and future bookings.

  • Comply with legal, tax and regulatory obligations.

  • Resolve disputes.

  • Maintain business records.

  • Support the ongoing operation of our business.

Guest information is stored securely within our property management system and booking platforms. We will only retain personal data for as long as there is a legitimate business or legal reason to do so.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal data where applicable.

  • Request restriction of processing.

  • Object to certain processing.

  • Request a copy of your personal data in a portable format.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies to improve functionality and analyse website performance. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the revised policy will take effect immediately upon publication